REPAIRGRAPH

Help repair professionals prepare visits more effectively

RepairGraph is conducting validation research with appliance repair professionals.

We are exploring whether some available connected-appliance information could, with the owner’s permission, help prepare a repair visit.

2 minutes · 6 questions · no meeting · no sales pitch

Your 6 answers

1. What best describes your work? Independent repair technician Workshop with 2–5 technicians Workshop with 6+ technicians Service network / after-sales service Refurbishment business Other

2. Before travelling to a customer, what information do you most often lack? Exact appliance model/reference Clear enough description of the symptoms Fault/error codes Fault or repair history The part likely to be needed Manufacturer information Useful enough photos Nothing in particular Other

3. How often do you need a second visit because information or a part was missing? Almost never 1–2 times per month 1–2 times per week Several times per week Difficult to estimate

4. Do you use manufacturer apps, portals or diagnostic tools to prepare some visits? Often Sometimes Rarely Never Not sure / not applicable

Which manufacturers do you mainly work with?

5. With the owner’s permission, if you could access some available appliance information before travelling — such as the exact model, current status or accessible fault information — could that change how you prepare? Yes, clearly Yes, in some cases Probably very little Not at all Impossible to know without trying

6. If there were ONE thing you could know before arriving at the customer’s location, what would it be?Your answer

RepairGraph is still being developed

Would you be interested in:

Receiving occasional project updates Testing an early version free of charge A 10-minute conversation about your current workflow Not at the moment

Professional contact details are optional and are used only for the follow-up you choose.

Name Company Professional email Professional telephone

Why now?

The EU Data Act has changed the framework for data generated by connected products. Under the conditions set out in the regulation, a user may ask for certain in-scope data to be made available to a third party. Repair and maintenance are among the potential aftermarket uses. RepairGraph is testing whether this framework can create practical value before a repair visit.

This does not mean that every fault history record or all manufacturer diagnostics are accessible. Availability depends on the appliance, the data actually held and the applicable conditions.

Validation research with minimal data

No customer data is requested.
No serial number or appliance identifier is requested.
No manufacturer username, password or credential is requested.
Professional contact details are optional.
Your responses guide what RepairGraph should — or should not — build.

Professional contact details and free text are deleted no later than 90 days after the response; only anonymised answer categories and aggregates are retained.

Contact : repairgraph.team@proton.me